Returns

Returns Policy

Thank you for choosing LoudRinger. We hope you're delighted with your purchase. However, if you're not completely satisfied, you may return your item(s) within 30 days of delivery for a full refund or exchange. Businesses have 14 days from the date of purchase to initiate a return. Consumers have 30 days.

Eligibility

To be eligible for a return, your item(s) must be in their original condition with all original packaging intact. This includes:

  • Electrical devices in unopened boxes

  • Batteries in sealed packaging

  • Chargers and cables in original packaging

  • Accessories in their original packaging

Process

  1. Contact our Customer Service team at info@loudringer.com to initiate the return process.

  2. Obtain a Return Merchandise Authorisation (RMA) number from our team.

  3. Carefully package the item(s) in their original packaging. It is your responsibility to protect the item for transit; items that are damaged or have writing written on them, or have shipping labels applied directly to them, will not be accepted for return.

  4. Include your proof of purchase and the RMA number with your return.

  5. Failure to include relevant paperwork to identify who has returned an item will result in a delayed exchange or refund; if we are unable to establish who has returned the item, it will be held in quarantine until proof of delivery is received. After 12 months, we will not keep items for exchange or refund.

  6. Ship the item(s) to: LoudRinger.com, 16 Hartley Street, Stockport, SK3 9JW.

Refunds

  • Refunds will be processed within 5 working days of receiving the returned item(s).

  • Refunds will be issued to the original payment method.

  • You'll receive an email notification once the refund has been processed.

Exchanges

If you'd prefer an exchange, please specify this in your return request. We'll send out the replacement item once we've received and processed your return.

Shipping

  • You are responsible for the cost of returning the item(s).

  • We recommend using a trackable shipping method and keeping your tracking number for reference.

Damaged or Faulty Items

If your electrical item arrives damaged or faulty, please contact us immediately. We'll arrange for collection and dispatch a replacement promptly.

Exceptions

  • Personalised items or customer made items cannot be returned due to their customisation. This will be made clear at point of sale and you will have agreed to these terms. This does not effect your standard

  • Gift cards are non-returnable.

International Returns

For international customers, please note that you are responsible for all return shipping costs. We recommend using a trackable shipping method and obtaining proof of postage. We regret to inform you that we will not cover the cost of re-shipping a faulty item to international destinations; an additional delivery fee equal to the original shipping cost will apply.

Business Returns

Businesses have 14 days from the date of purchase to initiate a return. Consumers have 30 days.